MUCH has changed since
Bill Gates made his first keynote speech at Comdex, an
annual computer-industry trade show, in 1983. Back then his
firm, Microsoft, was touting a now-forgotten spreadsheet
called Multiplan and had just announced plans for a new
program called Windows. As Mr Gates spoke, his father
operated the slide projector. Some slides appeared upside
down; others were fogged with condensation.The contrast with this
week's Comdex keynote, the 20th by Mr Gates, is striking.
The dodgy slides have long since given way to a slick
presentation, complete with a now traditional video
interlude in which Mr Gates and his second in command, Steve
Ballmer, send themselves up in the style of a recent
Hollywood blockbuster.
Windows, just a prototype
in 1983, is now the dominant personal-computer (PC)
operating system, having seen off a host of rivals. The
computer industry has mushroomed in size, gone through
several booms and busts, and is now worth around $870
billion. Microsoft has become the world's largest software
firm, and Mr Gates the world's richest man. His firm has
also, of course, been through a bruising battle with
antitrust regulators. But even as the landscape has changed
around Mr Gates, his position as the industry's figurehead
has remained unchallenged. Each year, for two digital
decades, he has returned to Comdex to rally the industry,
hold court with analysts and journalists, unveil new
products and present his optimistic vision of the future.
Yet this year the mood at
the show was unusually gloomy. There was much muttering
about the sparsity of both exhibitors and attendees, whose
numbers fell to around 50,000 this year from around 200,000
in 2000. Having given his speech in the spacious
MGM Grand Garden Arena for years,
Mr Gates was this year back in the familiar surroundings of
the Aladdin theatre, which holds 7,000 people, half as many
as attended the keynote at the height of the boom. Veterans
grumbled that a once-sprawling show that used to take five
full days to absorb could now be covered in an hour or two.
Once the biggest annual show in Las Vegas, Comdex has lately
been eclipsed by the Consumer Electronics Show (CES),
which earlier this year attracted around 120,000 visitors.
This mirrors the shift in the technology industry's centre
of gravity, away from PCs towards
sexier consumer-electronics devices such as mobile phones,
games consoles, digital-video recorders and flat-panel
TVs.
Microsoft faces the same
challenge: its dominance in PC
operating systems and office productivity software leaves
little scope for growth, forcing it to look to new consumer
markets. Tellingly, the firm now exhibits both at Comdex and
CES. But although it is one of
the titans of the computer industry, Microsoft has far less
clout in the world of consumer electronics. Its smartphone
software has been slow to gain adoption, its Xbox game
console lags far behind the Sony's PlayStation 2 and its
software for TV set-top boxes
failed to gain much traction. Mr Gates's latest toy is a
watch with a built-in radio, capable of receiving news
updates, stock quotes, weather and traffic reports and
instant messages. But after repeated delays, it has yet to
go on sale, and it is difficult to imagine that it will
create a big new market.
By referring back to his
first Comdex speech in 1983, however, Mr Gates reminded his
audience just how long (by the standards of the industry) he
and his firm have been around, and how willing he is to play
a long game. Microsoft's gradual establishment of its
dominance in PC software, via its
Windows and Office monopolies, owes as much to its ability
to outlast its competitors as to clever programming or
anti-competitive behaviour. Microsoft's deep experience of
the computer industry means it knows what all the mistakes
are, and what traps and pitfalls to avoid.
The trouble is, that
experience, like the Windows monopoly, carries little weight
in the consumer-electronics business. And in this new arena,
Microsoft faces its two most daunting foes so far: Nokia,
the world's largest handset maker, in pocket-sized mobile
devices; and Sony in living-room consumer electronics. Both
rivals have demonstrated their ability to borrow from
Microsoft's own playbook. Nokia is off to a flying start in
establishing its Series 60 software as the Windows of the
pocket; and Sony's dominant PlayStation console technology,
which it is now combining with other devices such as
DVD players and satellite-TV
tuners, is the nearest thing to Windows for the living-room.
But, judging by the long
view described by Mr Gates, it is still relatively early
days for Microsoft's consumer-electronics ambitions, and
there are one or two hopeful signs. Motorola and Samsung,
the second- and third-biggest mobile handset makers, have
both announced phones based on Microsoft's smartphone
software. Microsoft always regarded the Xbox as a trial run;
it is now getting ready for the battle between Xbox2 and
PlayStation 3, likely to start in 2005. And its new hybrid
internet-TV technology,
IPTV, is generating much
interest.
Of more concern is that,
back on home turf, Microsoft faces another worrying threat:
the many security vulnerabilities of its own products. In
his speech, Mr Gates said that closing loopholes exploited
by viruses, worms and hackers was “the largest thing we are
doing”. Rather than unveiling a clever new
PC or mobile device, his first
demonstration was of a piece of software that simplifies the
management and installation of security patches, followed by
a demo of a new kind of firewall and the announcement of new
spam-filtering software.
Hardly thrilling stuff.
But Mr Gates subtly reminded his audience that, for all his
firm's woes, he has seen off many seemingly invincible
rivals. Only a fool would suggest, as the industry shifts
again, that he might not do so once more.