Early on a July workday in
1997, Jim McCluney, then head of Apple's worldwide
operations got the call. McCluney was summoned with other
top brass of the beleaguered company to Apple Computer
Inc.'s boardroom on its Cupertino (Calif.) campus. Embattled
Chief Executive Gil Amelio wasted no time. With an air of
barely concealed relief, he said: "Well, I'm sad to report
that it's time for me to move on. Take care," McCluney
recalls. And he left.
A few minutes later, in
walked Steve Jobs. The co-founder of the once proud company
had been fired by Apple 12 years before. He had returned
seven months earlier as a consultant, when Amelio acquired
his NeXT Software Inc. And now Jobs was back in charge.
Wearing shorts, sneakers, and a few days' growth of beard,
he sat down in a swivel chair and spun slowly, says McCluney,
now president of storage provider Emulex Corp. "O.K., tell
me what's wrong with this place," Jobs said. After some
mumbled replies, he jumped in: "It's the products! So what's
wrong with the products?" Again, executives began offering
some answers. Jobs cut them off. "The products SUCK!" he
roared. "There's no sex in them anymore!"
The one-time enfant terrible of the technology world
has calmed down considerably en route to becoming a
50-year-old billionaire. But what hasn't changed is his
passion for doing, and saying, just about anything to help
create the kinds of products that consumers love. In the
nine years since Jobs returned to Apple, his unique modus
operandi has sparked broad changes in the world of music,
movies, and technology.
Now Jobs is stepping into the Magic Kingdom. On Jan. 24,
Walt Disney Co. agreed to pay $7.4 billion in stock to
acquire Pixar Animation Studios, where Jobs is chairman,
CEO, and 50.6% owner. As part of the deal, Jobs will become
the largest shareholder at Disney and take a seat on the
entertainment giant's board. His top creative executive at
Pixar, John A. Lasseter, will oversee the movies at both
Pixar's and Disney's animation studios. Pixar's president,
Edwin Catmull, will run the business side for the two
studios.
The alliance between Jobs
and Disney is full of promise. If he can bring to Disney the
same kind of industry-shaking, boundary-busting energy that
has lifted Apple and Pixar sky-high, he could help the staid
company become the leading laboratory for media convergence.
It's not hard to imagine a day when you could fire up your
Apple TV and watch Net-only spin-offs of popular TV shows
from Disney's ABC Inc. Or use your Apple iPhone to watch Los
Angeles Lakers superstar Kobe Bryant's video blog, delivered
via Disney's ESPN Inc. "We've been talking about a lot of
things," says Jobs. "It's going to be a pretty exciting
world looking ahead over the next five years."
One reason for the rich possibilities is that Disney CEO
Robert A. Iger is a kindred spirit. The 54-year-old Iger,
who succeeded longtime Disney chief Michael D. Eisner on
Oct. 1, is a self-avowed early adopter who listens to a
120-channel Sirius satellite radio in his car. He travels
with a pair of iPods, bopping along to the new nano during
his 5 a.m. workouts. Jobs seems to know it: Iger says the
first call that he got in March when he was named to the top
job came from the Apple CEO. "He wished me well and hoped we
could work together soon," recalled Iger in an interview two
months ago.
Lightning fast is more like it. Two weeks after Iger took
office, the Disney CEO was on stage at a San Jose movie
theater with Jobs as the two men introduced Apple's new
video iPod and the availability of such ABC shows as Lost
and Desperate Housewives. The deal came together on
Internet time, in just three days. Iger wanted to show that
Disney can be a nimble company, willing to embrace the
latest digital technologies to deliver its content. "I think
we impressed [Jobs and other Apple execs] with how quickly
we could make a decision," said Iger in the earlier
interview.
Yet the alliance has
plenty of risks, too. Jobs will have to navigate a minefield
of conflicts as he runs Apple and sits on Disney's board.
He'll also have to demonstrate he can take on the unfamiliar
role of supporting player. The same perfectionism that
allows him to help create great products has made it
difficult for him to stand by if someone is going in what he
considers the wrong direction. When he returned to Apple as
part of the NeXT acquisition, he insisted he didn't want
Amelio's job, and then quickly took charge. Already, there's
speculation in Silicon Valley that Disney's chief could get
"Amelioed."
Iger isn't in the most secure spot. He has revamped Disney's
management style and has improved some operations. Still,
the company's stock is at about the same level it was a
decade ago. And Iger has only been CEO a few months, so he's
on new footing with Disney's directors. One management
expert calls the Jobs move "courageous" but says "Iger just
put a gun to his head," predicting that Jobs' influence in
the boardroom would be so pervasive that Iger could be gone
within a year.
Particularly ticklish will be Disney's animation business.
While Iger has stressed that it's crucial to the company's
future, Jobs may have closer ties, since his two lieutenants
will be running the show. Even during the conference call
announcing the Disney-Pixar deal, there were hints of
differences. One analyst asked whether Lasseter would have
authority to decide whether Pixar movies such as Toy
Story will be made into Broadway plays. Jobs began by
acknowledging that Lasseter works for Iger, then added, "[Lasseter]
has always had strong feelings about the exploitation of
stories and characters." So if Lasseter and Iger disagree,
who would Jobs back?
Jobs declined to be interviewed for this article. But some
executives who know him well insist that Iger has nothing to
fear. "People are misreading Steve Jobs," says Edgar S.
Woolard Jr., the former chairman of Apple and former
chairman and CEO of chemical giant DuPont. "If he has a good
relationship with you, there is nobody better in the world
to work with. Iger made a very wise move, and two years from
now everyone will be saying that."
Jobs certainly has much to offer. The past few years have
been a thorough vindication of his ideas and leadership.
Just a decade ago he was considered a temperamental
micromanager whose insistence on total control and stylish
innovation had doomed his company to irrelevance. While
Apple tried to develop both the hardware and software for
its computers, Microsoft , Intel, and a flock of PC makers
slashed the onetime industry leader to bits by separating
the two. Asked in late 1997 what Jobs should do as head of
Apple, Dell Inc.'s then-CEO Michael S. Dell said at an
investor conference: "I'd shut it down and give the money
back to the shareholders."
Fighting words that Dell may regret today. Apple shares have
soared from $7 a share three years ago to $74, and the
company's market cap of $62 billion is just shy of Dell's.
Why? Jobs has applied his old strategy to the new digital
world. With absolute control, breakout innovation, and
stellar marketing, he has created products that consumers
lust after. The smooth melding of Apple's iPod with the
iTunes software has helped make it an icon of the Digital
Age. Rivals from Microsoft to Dell to Sony Corp. have been
left in the dust. "He has set the basic model for any
digital business from now on," says Toshiba Corp. CEO
Atsutoshi Nishida. Microsoft is even considering making its
own digital music player, since providing its software to
Dell and other hardware developers has failed to slow Apple.
Jobs' success at Pixar is no less remarkable. He bought the
business from director George Lucas 20 years ago for $10
million. Catmull and Lasseter believed they could use
computer animation to create full-length movies, even though
many in Hollywood and at Disney thought computers could
never deliver the nuance and emotion of hand-drawn
animation. Jobs bought into the vision. The result: Pixar
has knocked out six blockbusters, from Toy Story in
1995 to Finding Nemo and The Incredibles in
recent years. "The great thing about Steve is that he knows
that great business comes from great product," says Peter
Schneider, the former chairman of Disney's studio. "First
you have to get the product right, whether it's the iPod or
an animated movie."
Of course the trick isn't in wanting to make great products.
It's being able to do it. So what is Jobs' secret? There are
many, but it starts with focus and a near-religious faith in
his strategy. For years, Jobs plugged away at Apple with his
more proprietary approach, not worrying much about Wall
Street's complaints. In fact, one of his first moves was to
take an ax to Apple's product line, lopping off dozens of
products to focus on just four. "Our jaws dropped when we
heard that one," recalls former Apple chairman Woolard. Time
and again since, Apple has eschewed calls to boost market
share by making lower-end products or expanding into
adjacent markets where the company wouldn't be the leader.
"I'm as proud of what we don't do as I am of what we do,"
Jobs often says.
It's all based on a fundamental belief that a killer product
will bring killer profits. That's certainly the case at
Pixar. While analysts have often urged the company to crank
up its movie machine and pump out more releases, the company
is only now reaching the point that it can make one a year.
And at least until the Disney deal was struck, the plan was
to stay there for good. The reason: Pixar's executives focus
on making sure there are no "B teams," that every movie gets
the best efforts of Pixar's brainy staff of animators,
storytellers, and technologists.
Indeed, Jobs says with pride that Pixar has made the tough
call to stop production at some point on every one of its
movies to fix a problem with a storyline or character.
"Quality is more important than quantity, and in the end,
it's a better financial decision anyway," Jobs told
BusinessWeek last year. "One home run is much better
than two doubles," he said, explaining that then there's
only one marketing and production budget rather than two.
The fixation on quality over quantity refers to personnel as
much as production. Ever since the days when he marveled at
Stephen G. Wozniak's engineering skill while building the
first Apple computer, Jobs believed that a small team of top
talent can run circles around far larger but less talented
groups. He spends a lot of energy working the phones, trying
to recruit people he has heard are the best at a certain
job.
This is one reason that
Jobs, while a micromanager at Apple, plays a very different
role at Pixar. He handles many of the business duties. But
he's very hands-off on the creative side. Sources say he
typically spends less than a day a week at the company's
picturesque campus in Emeryville, across the San Francisco
Bay from Apple's Cupertino headquarters. "Steve doesn't tell
us what to do," says one Pixar employee. "Steve's our
benevolent benefactor."
Jobs may be a multibillionaire, but that hasn't cut into his
work ethic. He brings an entrepreneur's energy to tasks many
CEOs would see as beneath them, whether it's personally
checking the fine print on partnership agreements or calling
reporters late in the evening to talk over a story he thinks
is important. And Jobs seems perfectly willing to forgo some
aspects of the executive life to focus on his own
priorities. For example, unlike most CEOs he rarely
participates in Wall Street analyst conferences.
His famous keynote speeches are maybe the best example of
his intensity. In trademark jeans and mock-turtleneck, Jobs
unveils Apple's latest products as if he were a particularly
hip and plugged-in friend showing off inventions in your
living room. Truth is, the sense of informality comes only
after grueling hours of practice. One retail executive
recalls going to a Macworld rehearsal at Jobs' behest, then
waiting four hours before Jobs came off the stage to
acknowledge his presence. Rude, perhaps, but the keynotes
are a competitive weapon. Marissa Mayer, a Google Inc.
executive who plays a central role in launching the search
giant's innovations, insists that up-and-coming product
marketers attend Jobs' keynotes. "Steve Jobs is the best at
launching new products," she says. "They have to see how he
does it."
Of course, that entrepreneurial zeal is there for a reason:
He's one of a shrinking collection of tech chieftains who
are actually entrepreneurs. "I was very lucky to have grown
up with this industry," Jobs told BusinessWeek in
2004. "I did everything coming up -- shipping, sales, supply
chain, sweeping the floors, buying chips, you name it. I put
computers together with my own two hands. As the industry
grew up, I kept on doing it."
The same can be said of his role as a movie mogul. Following
Pixar's hit with Toy Story in 1995, Jobs and
then-chief financial officer Lawrence B. Levy gave
themselves a crash course in movie business economics. That
helped Jobs persuade Disney to agree to a far more lucrative
distribution deal than Pixar had had in the past. Former
Disney executive Schneider, who negotiated that deal with
Jobs, says he applies equal parts industry knowledge,
intensity, and sheer charisma. Jobs prefers to negotiate
one-on-one, and let lawyers tie up the details after the
handshake is done. "He says 'Fine, we have a deal,' and
you're saying, 'Wait, wait, I need to check with Michael
[Eisner],' and he's saying, 'No, it's done."'
That's not to say Jobs is an easy partner. Unlike every
other electronics maker, Apple refuses to let even the
biggest retailers know what new products are coming until
Jobs unveils them. That means the retailers can't get a jump
on arranging ad campaigns or switching out inventory. But
Jobs would rather have the surge of publicity that comes
with his dramatic product intros. Indeed, Motorola
executives were furious when Apple surprised them by
announcing the iPod nano last October, stealing the thunder
from the iTunes phone that Apple and Moto had developed
together.
In the final analysis, Jobs' true secret weapon is his
ability to meld technical vision with a gut feel for what
regular consumers want and then market it in ways that make
consumers want to be part of tech's cool club. Says a
leading tech CEO who requested anonymity: "God usually makes
us either left brain people or right brain people. Steve
seems to have both sides, so he can make extraordinary
experiences."
In the wake of the Disney-Pixar
deal, the question is how Jobs can apply his unique skills
to the media industry. From record labels to music studios,
many execs are only reluctantly experimenting with
technological change. Besides being concerned that piracy
protections aren't strong enough, they're petrified of
losing control since it's unclear how they'll make money in
the new world. And Jobs is a polarizing figure. While the
major music labels were excited by the possibilities opened
up by Apple's iPod, they're now leery that Jobs has pulled a
fast one. Apple reaps billions from selling its hit music
player, but there are sparse profits from the songs being
sold over the Net.
The Disney deal may help give Jobs some additional
credibility in the media world. While he had a major stake
in Pixar in the past, he now sits on the board of one of the
biggest media companies in the country. That means he has a
fiduciary responsibility to protect the company's assets,
from Desperate Housewives to Mickey Mouse.
Iger's assets and Jobs' vision could prove a potent
combination. They've already shown how they can experiment
in new areas and then create enough consumer excitement that
others are compelled to follow. After Iger agreed to put
ABC's shows on iTunes for downloading to video iPods, the
other major networks followed suit. The same day as the
Disney-Pixar agreement, iTunes began offering short films
from the early days of Mickey and Goofy. How long before
protective movie studio chiefs are digging through back
catalogs in hopes of bringing in extra revenues?
It's one more way in which iTunes is evolving into something
much more powerful than a simple music store. Besides songs,
TV shows, and short films, it offers music videos and
podcasts from National Public Radio and independents like
Brian Ibbott, creator of the cover song show Coverville. In
December alone, 20 million people visited the site, triple
the number the year before.
What could the future according to Jobs look like? For
starters, no radical changes will occur overnight. Given
Apple's powerful branding, it's easy to forget that Jobs
hasn't typically been the first to pioneer new areas. Many
MP3 players existed before the iPod, and Microsoft has been
slogging away for years on PCs fit for entertainment in the
living room. Apple has taken the first steps in this
direction by adding the ability to control a Mac from the
couch via the Apple Remote and FrontRow software.
Speculation is rife that Jobs will move Apple fully into the
living room, and there's little reason he wouldn't. The most
likely scenario is that Apple would build a version of its
Mac mini that could be attached to a TV and entertainment
center so the mini could store family photographs and home
videos along with music and videos downloaded from iTunes.
Taken to the extreme, the living room of 2010 may no longer
need to have a CD-rack, DVD player, TiVo, set-top box, or
stereo. All those capabilities could be built into a single
box, an Apple TV, or an Apple-branded home entertainment
center.
Then there's the
wireless-phone realm. Apple purchased the domain name
iPhone.org years ago and in December trademarked the name
Mobile Me. That may suggest it will introduce a mobile phone
or personal digital assistant to download songs over the air
or sync up with a Mac or PC.
The Disney-Pixar deal could open up all sorts of strategic
options for Disney and Iger if they can capitalize on Jobs'
skills. For example, Disney could decide to push hard toward
distributing more of its content directly over the Internet
rather than relying on cable companies or movie theaters.
Iger has been the most vocal voice in Hollywood on this
score of late, even suggesting that new Disney movies should
be released on the Internet the same day they hit the
cinemas.
Since taking over from Eisner, Iger has shown himself
willing to move quickly and take bold steps to remake the
bureaucratic company he inherited. Among Iger's first
decisions was dismantling the corporate strategic planning
operation Eisner often used to scuttle risky new plans. Iger
patched things up with dissident former board members Roy E.
Disney and Stanley P. Gold, who incited a shareholder revolt
that kept large investors away. And while Eisner warred with
Jobs, Iger worked hard to improve Disney's relationship. A
key part of the reason for the Disney-Pixar deal, says Jobs,
was "we got to know Bob."
Still, Jobs will be joining a Disney in short supply of its
old pixie dust. As a board member, Jobs may argue for
fast-tracking some of the digital distribution experiments
Eisner discarded. Yet that could clash with Iger's ideas
about how or how quickly Disney should proceed. A board
showdown could prove difficult. Not only is Iger a new CEO,
but he also was the second choice among at least some of
Disney's 13 board members. (Some favored Meg Whitman, eBay
Inc.'s CEO and a former Disney executive.)
Lying low doesn't seem to be in Steve Jobs's nature. He can
be forceful and outspoken when he wants to be. One Disney
board member has said in the past that he worries that Jobs
would run roughshod over a Disney board that still seems to
struggle with asserting its independence.
Iger's worst nightmare may be that Jobs
could sway so many Disney board members that he would win a
wide-open race to become Disney chairman. Last year, with
the board reportedly split between directors Gary L. Wilson
and Robert W. Matschullat, former Senator George J. Mitchell
was named interim chairman. He will remain as chairman until
he retires at the end of 2006.
Jobs has said he doesn't want the Disney top board job.
Plus, that would complicate the potential conflicts of
interest with Apple, as Disney makes more high-tech deals to
distribute its content. Still, the mercurial new Disney
board member could make a play to become chairman, say those
with knowledge of Disney's board. "The problem then is that
Bob would have a larger-than-life chairman to deal with only
a year after a larger-than-life CEO was running his life,"
says one source close to Disney. "I can't imagine he's
thrilled over that." Steve Jobs' arrival at the Magic
Kingdom could have more thrills than a trip to Disneyland.